Our stylists’ time is valuable, just like yours. We ask that you respect that time by kindly notifying us of appointment cancellations at least 24 hours in advance. If you’re unable to cancel your appointment within that timeframe, the following fees will be incurred:
- 24 hours or more in advance—no fee
- Less than 24 hours in advance—50% of the cost of services booked
- No-shows—100% of the cost of services booked
Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:
- Services received cannot be refunded.
- Products can be refunded or exchanged within 30 days with receipt.
- Refunds will only be considered if presented within 30 days of purchase.
- No refunds are given for gift card orders.
- Refunds can only be processed with receipt.
- Gift card orders are not exchangeable.