Policies

CANCELLATION POLICY

Guests may be requested to provide a credit card to reserve an appointment at rSalon. We understand that sometimes you may need to change your schedule, and we kindly ask for 24-hours notice for any change to a single service and 72-hours notice for any change to multiple services (color), spa packages and group and bridal services. If for any reason you do not show or cancel within the day of your appointment, we reserve the right to charge a $20 cancellation fee or full cost of future service appointments.

REFUND POLICY

Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:

1. Services received cannot be refunded.
2. Products can be refunded or exchanged within 30 days with receipt.
3. Refunds will only be considered if presented within 30 days of purchase.
4. No refunds are given for gift card orders.
5. Refunds can only be processed with receipt.
6. Gift card orders are not exchangeable.